Armenian Nursing and Rehabilitation Center Celebrates Agency-Free Status

October 17, 2023

BOSTON – In a sign of its thriving, growing community, the Armenian Nursing and Rehabilitation Center recently achieved an important and rarely attained milestone in long-term care: 100 percent of the Jamaica Plain senior care center’s workforce is employed in-house, enabling the longtime institution to operate without any staff hired from outside agencies.

The “agency-free” status further ensures the quality and stability of care for which the award-winning Armenian Nursing and Rehabilitation Center (ANRC) has long been renowned. As long-term care facilities across the country continue to grapple with significant industry staffing shortages, the ANRC’s success in attracting and retaining skilled nursing talent is a mark of distinction among peer facilities.

“We’re tremendously proud that the ANRC has reached agency-free status, thanks to a great deal of commitment and hard work by our leadership staff, particularly Director of Nursing John Mulligan and his team,” said ANRC Executive Director Renato de Leon. “This has resulted in exemplary care for our residents, and the healthy working environment that stems from such continuity.”

In becoming agency-free, the ANRC prioritized the applicants and prospective employees, expeditiously scheduling interviews and pre-employment processing. Referral bonuses further incentivized the hiring of high-quality personnel.

Operating without reliance on outside staffing agencies allows the ANRC both to function and full capacity and to funnel the resources it saves on not paying for third-party overhead back into its primary mission: providing best-in-class care for its residents.

Additionally, having everyone on staff is good for morale, building collegiality among ANRC co-workers, and contributes to a more predictable environment for residents.

“ANRC has long prided itself on its welcoming culture, and it permeates our community from our leadership to our nursing staff and our residents,” de Leon added. “This has been a collaborative effort that has paid important dividends, and created even more excitement by continuing to generate a pipeline of prospective employees through applications and additional referrals from trusted longtime staff.”

Founded in 1915, the Armenian Women’s Welfare Association provides elder care services both domestically and abroad. The Armenian Nursing and Rehabilitation  Center in Jamaica Plain includes 83 dual-license beds in a not-for-profit, skilled nursing environment offering both short-term rehabilitation and long-term care. AWWA also oversees the Hanganak Elder Program and Clinic in Stepanakert, Republic of Artsakh, a non-governmental organization that provides medical services, food, fuel, and social support.